In the event you would like to return an item, here are some general guidelines for refunds. Please be aware, that consensusiv.com orders can be fulfilled by the consensusiv, or any number of our trusted, authorized dealers. You’ll be able to identify the fulfilling party based on the package label, invoice, and packing slip. If you would like to initiate a return, please go to your account page and find the order and items you’d like to return by clicking on the Returns link. The fulfilling partner will be notified and details on return shipment will be shared at that time. Products should be returned to the fulfillment partner. If you have any questions, please feel free to contact us
GENERAL RETURN POLICY FOR ITEMS PURCHASED ON Consensusiv.COM
- You may return an item within 30 days of original purchase
- Items must be new, unopened, unused, untested, or defective to qualify for a return.
- Refunds will be made in the form of the original payment.
- Refunds do not include original cost of shipping or cost of shipping to return the items back to consensusiv unless the product is damaged or defective upon receipt. In the event product is deemed damaged or defective upon our inspection, consensusiv will refund the shipping charge to return the product.
- Some sale items may not be eligible for returns. This will be noted on the product pages. Items marked as “Final Sale” are not eligible for return.
Please note: Because we offer such a wide variety of products and categories, we have more specifics around each. Please review the specifics in the appropriate sections below.
REFUNDS
Once we have received your return, we will refund the purchase amount to the original form of payment. Please allow up to two weeks for your return to be processed. If you have not received a refund after two weeks, please contact email us
EXCHANGES
We apologize, but we do not currently accept exchanges for online items. To exchange an item, return the original item using the return process in the account section. There, you will receive updates as the return request is processed. Then place a new order for the desired item.
HOW TO MAKE A RETURN
If you’d like to make a return, please follow the steps below.
- Go to the Return Authorization section
- Submit the form and wait for customer service to issue you a Return Authorization number.
- Please include your Return Authorization number on your shipping label to expedite the process of refund.
- Upon receipt of the returned items, the fulfilling party (authorized dealer or consensusiv) will authorize the refund and you should see a refund back in the original form of payment within 2 weeks. You will receive a credit memo email upon authorization of that return.
- Please feel free to reach out to Customer Service for any questions at all.